Your team re-keys the same data across three systems.
Every copy-paste is an invisible salary cost — and a discrepancy waiting to be reconciled at month-end.
Enterprise technology · Measurable outcomes
Enterprise technology. Measurable business outcomes.
BIZ AUTOMATION LAB identifies operational inefficiencies, architects the right technology and leads the implementation of systems that reduce costs, accelerate operations and create scalable business capacity.
Automation Ops
Live
Illustrative demo · not live client data
412per month
0.2%−71%
1,284+12.4%
Automated volume▲ 34% this quarter
Workflow · invoice ingestion
invoice.batchprocessed 1,284crm.sync0 errorsreport.weeklydelivered 07:00−38%Cost to serve
The operational challenge
Most operational problems don't appear on a cost line. They show up everywhere else.
Work that never appears as a line item still shows up in the numbers: slower delivery, more headcount, more rework, and decisions made on incomplete information. These are the six patterns we usually find inside established businesses.
Month-end still takes weeks, not days.
Reporting lives in spreadsheets only one person understands. When they leave, the process leaves with them.
Growth means hiring, not scaling.
Every new client adds headcount instead of capacity. Revenue grows, margin stays flat.
Your data is everywhere and nowhere.
CRM, ERP and finance disagree with each other, so decisions get made on opinion instead of numbers.
The AI pilot never reached production.
A proof of concept in a sandbox, no owner, no metric — and a board asking what happened to the budget.
Vendors delivered decks, not systems.
Long discovery, junior teams, a large invoice — and nothing actually running at the end of it.
Do the math
What that work actually costs
A 20-person team losing six hours a week to manual work burns 6,240 hours a year. At €40/hour fully loaded, that is €249,600 of capacity spent on work a machine could do — before you count the rework, the delays and the people who quit over it.Illustrative model. In the assessment we replace these figures with your own.
Intelligent Automation & AI
Agents that take the repetitive work off your team.
Specialised AI agents handle invoices, tickets, reports and data — so your team focuses on decisions.
- Rapid AI MVP
- LLM fine-tuning
- Training data
0Agents
0Working
0Completed
Illustrative animation · not client data
What we do
Three divisions. One objective: operational performance that can be measured.
Each division addresses a distinct layer of the operational problem. Most engagements draw from more than one, coordinated under a single delivery model.
Division 01 · Intelligent Automation & AI
Business Process Automation
Workflows designed end to end, then automated where the return is highest. The first project ships with a target agreed before we start.
AI & Intelligent Agents
Document extraction, classification and decision support inside the workflow — with human review where it matters and guardrails where it does not.
Digital BPO & Document Processing
Digitisation, extraction and processing of high-volume documents and back-office queues — handled as a service or built in-house.
Division 02 · Software & Systems Engineering
Custom Software
Web and mobile platforms, internal tools, portals and APIs — built around your process, not the other way round.
ERP & Systems Integration
CRM, ERP, finance, logistics and legacy systems talking to each other in real time — no more exports and no more reconciliation by hand.
Data Engineering & Analytics
Pipelines, warehouses and dashboards that end the debate about which spreadsheet is right.
QA & Software Testing
Independent testing that catches what your release process misses, before your customers do.
Division 03 · Technology Advisory & Delivery
Transformation Advisory
What to automate, in what order, at what cost and with what return — a roadmap you can defend to the board.
Dedicated Teams & Staff Augmentation
Senior engineers embedded in your team, or a project delivered end to end. A named lead in both models.
Delivery is carried out through our flexible technical delivery network. We disclose any partnership upfront, and our assessment is independent of who builds the solution.
Custom Software
Software built around your process.
Web, mobile, internal tools, portals and APIs — designed for the way your business actually works. Not the other way around.
- Web
- Mobile
- APIs
0Components
0API calls
0Builds
Illustrative animation · not client data
Tools we build with
QA & Software Testing
Independent testing before your customers see it.
Manual, automated, embedded, game and accessibility testing by senior testers — so every release ships with evidence, not hope.
- Manual
- Automation
- Embedded
- Game
- Accessibility
0Tested
0Caught
0Released
Illustrative animation · not client data
Our approach
Discover. Architect. Implement. Optimize.
Every engagement is scoped individually. The sequence below is our standard structure, adapted to the realities of each project.
01
Discover
Understand the business, operational structure, existing systems and constraints.
DeliverableInitial assessment and problem definition02
Architect
Design the appropriate technical solution, implementation scope, architecture and expected business outcomes.
DeliverableSolution proposal, scope, timeline and success criteria03
Implement
Coordinate the technical implementation through the appropriate specialists and delivery resources.
DeliverableConfigured, integrated or developed solution according to agreed scope04
Optimize
Evaluate performance, resolve agreed implementation issues and identify opportunities for further improvement.
DeliverablePerformance review and optimization recommendationsData Engineering & Analytics
One version of the truth.
Pipelines, warehouses and dashboards that end the spreadsheet debate — so every team works from the same numbers.
- Pipelines
- Warehouse
- BI
0Rows
0Quarantined
4Sources
Illustrative animation · not client data
ERP & Systems Integration
Every system in your stack, in sync.
CRM, ERP, finance, logistics and legacy systems talking to each other in real time — through a reliable integration layer. No more exports, no more reconciliation by hand.
- ERP
- CRM
- Middleware
0Events synced
0Updates delivered
5Systems connected
Illustrative animation · not client data
Who we work with
Established businesses, not early-stage experimentation.
Our primary audience is mid-market companies and established businesses whose operations depend on systems that no longer fit the way they work.
We work best with organisations that have real operational complexity: multiple systems, manual handoffs, reporting that relies on key individuals, and technology constraints that limit how fast the business can move.
We are not a fit for companies looking for quick tool installation, a body-shop arrangement without project ownership, or a purely cosmetic digital refresh.
- Chief Operating Officer
- Chief Technology Officer
- Chief Financial Officer
- Head of Operations
- Head of Digital Transformation
- Business Owner / MD
Typical signals that indicate a good fit:
- Repetitive operational processes that consume significant team capacity.
- Dependence on software systems that are disconnected from one another.
- A clear need to reduce operating cost without losing capability.
- Operational bottlenecks that limit growth or service quality.
- A need for custom technology without building a large internal engineering department.
- A need for an external partner to coordinate and deliver a technology project end to end.
Automotive software
In-vehicle, diagnostics, embedded QA
Fintech
Onboarding, KYC, reconciliation
Construction
Project data, procurement, field reporting
Healthcare
Admin workflows, documents, compliance
E-commerce & retail
Inventory sync, fulfilment, customer data
Education
Enrolment, LMS integration, reporting
Logistics & supply chain
Order orchestration, carrier integration
Professional services
Delivery ops, resourcing, client reporting
Selected technology projects
Systems we build and operate directly.
These are internal ventures and independent technology projects operated by BIZ AUTOMATION LAB. They are distinct from client engagements and are presented here as evidence of technical capability, not as client case studies.
01Live
Independent project
AITrain.dev
Conversational AI training data
Training data with documented provenance and an integrity seal. Published openly on Hugging Face, without paid promotion.
7 datasets
6 domains
Open publication
aitrain.dev →
02In build
Early-stage venture
CYBERNOVA
Software and AI · Singapore
An early-stage software and AI venture. We are building its internal automation with AI agents and testing the reliability of the systems it runs on.
AI agentsProcess automationInternal QA
03Operated in-house
Internal venture
MAXIMUS
Multilingual acquisition system
A full acquisition funnel, built and operated in-house. One aligned architecture across every language.
ContentAssessmentApplicationProgrammeMembership
maximus.expert →
Enterprise case studies
Every engagement starts with a specific operational challenge. Our published case studies will document the problem addressed, the solution implemented, and the measurable outcome achieved. They will be added as each client approves publication.
Technical delivery model
A flexible technical delivery network.
One accountable point of contact, with the right specialists brought in for each engagement.
BIZ AUTOMATION LAB operates through a coordinated delivery model, combining strategic oversight with specialized technical capabilities. Depending on each project's requirements, we coordinate the appropriate development, automation, integration, data and quality assurance resources.
Every engagement is structured around clearly defined responsibilities, project scope and delivery objectives. BIZ AUTOMATION LAB remains the primary point of contact throughout the engagement.
"We do not present a large permanent engineering department. We present a disciplined way of assembling the right technical capability around a specific operational problem." — Founder & Principal
Partnership disclosure: some delivery is carried out with partner companies. We tell you which partner is involved, and in what role, before the project starts. Our assessment and our recommendation are independent of who builds the solution.
We are deliberately strategic rather than purely technical. Technology is the instrument; operational and commercial outcomes are the objective. Every engagement starts with a business case and ends with a system running in production.
- Engagements scoped individually — no open-ended consulting.
- Appropriate senior specialists assembled per engagement.
- Written proposal with scope, timeline and commercial terms before work begins.
- Performance review and optimization recommendations at the end of each engagement.
Founder & Principal
Massimo Percy Davila
Independent B2B Technology & Automation Partner
I work at the intersection of business strategy, technology and operational transformation. I lead client relationships, business diagnosis, solution strategy, project scoping and delivery coordination — bringing together the appropriate technical specialists as each engagement requires.
- Business development
- Client relationships
- Operational discovery
- Solution strategy
- Project scoping
- Delivery oversight
Security & governance
Principles we apply to every client engagement.
Security, confidentiality, data access and intellectual property requirements are addressed according to the scope and contractual terms of each engagement.
Confidentiality
Business information shared with us is treated as confidential and used only for the purpose of the engagement.
Controlled system access
Access to client systems is limited to what the project requires, and revoked at the end of the engagement.
Secure data handling
Business data is handled according to the data protection requirements relevant to each engagement.
Defined responsibilities
Roles and responsibilities are documented for every engagement before work begins.
Documentation & handover
Implementation documentation and technical handover are part of every project.
Intellectual property
Ownership of code, data and deliverables is defined contractually at project kickoff.
Third-party dependencies
Where projects depend on third-party APIs or services, dependencies are documented and disclosed.
Human oversight of AI
AI-driven processes include human review where the workflow requires it.
Data protection
Data protection requirements are handled per engagement, aligned with the client's jurisdiction and contractual terms.
We do not claim specific certifications unless those certifications have been independently verified. Security, confidentiality, data access and intellectual property requirements are addressed according to the scope and contractual terms of each engagement.
Frequently asked
Questions we are asked before a first conversation.
What types of companies do you work with?
Established businesses and mid-market companies with operational complexity, fragmented systems, manual processes or technology limitations. We are generally not a fit for early-stage startups or for businesses seeking a low-cost staffing arrangement without project ownership.
Do you work with existing software systems?
Yes. Most of our engagements involve integrating with, extending or modernising existing systems rather than replacing them outright. We typically work with ERP, CRM, finance, logistics and legacy systems already in production.
Can you integrate multiple platforms?
Yes. We design and implement integration layers that connect ERP, CRM, finance, logistics, data platforms and legacy systems so they exchange information reliably and in real time.
Do you provide ongoing technical support?
Yes. After an initial project, many clients continue through an ongoing technology partnership covering improvement, integration, automation or technical coordination. Ongoing support is scoped separately from the original project.
How are projects priced?
Each project is scoped individually based on complexity, systems involved, resources required and expected deliverables. We provide a written proposal with scope, timeline and commercial terms before work begins.
Who manages the implementation?
BIZ AUTOMATION LAB remains the primary point of contact throughout the engagement. The Founder & Principal leads solution design, project scoping and delivery coordination, and coordinates the appropriate technical specialists required by the engagement.
How do you handle confidential business information?
Business information shared with us is treated as confidential and used only for the purpose of the engagement. Access to client systems is limited to what the project requires. Confidentiality, data access and intellectual property terms are defined in each engagement agreement.
Tell us where your operations are getting stuck.
We will assess the challenge and discuss whether BIZ AUTOMATION LAB is the right partner. The assessment is an initial business conversation, not open-ended consulting, and there is no obligation to continue.
Direct contact
We take on a limited number of engagements per quarter. The initial assessment is diagnostic in nature.